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Your ability to accomplish any task or goal is directly related to your ability to find what you need when you need it. The next time you experience poor customer service, ask yourself “What information was needed that the customer service provider didn’t have?” This article outlines The 7 Information Management Questions EVERY business needs to answer to provide great customer service. http://www.articleweekly.com/barbara-hemphill/how-companies-thrive-in-the-digital-age/
Take a listen to this interview with Maureen Anderson from Doing What Works! We discuss what weighs us down, the detriments of clutter to the vitality of life, and how to maintain a clutter-free lifestyle.
For years when someone asked me to autograph one of my books for them or a friend, I always included the book recipient’s name in the inscription. When I started autographing Less Clutter More Life, for some reason, I recalled all the times I was with clients agonizing over what to do with a personally autographed book they no longer really wanted. In fact, for years, the only books I personally never donated were autographed!
With that realization, I stopped adding the recipient’s name, unless specifically requested to do so. If you have an autographed copy, you will see the inscription, “Blessings, Barbara Hemphill.” Now when you are done with the book, you can easily give it to someone else.
That experience encouraged me to give some thought to what other clutter I could be creating for others without meaning to, and what can I do to avoid it. Now when I give a gift, I often say, if it turns out this ____________ doesn’t work for you, please feel free to donate it to your local Goodwill, or someone you think might enjoy it.
Recently during an 8 Hour Miracle, applying the “Does this help me accomplish my work or enjoy my life?” test, my client discovered several photographs of the children of her colleagues. I really don’t need them, she said, but I feel badly throwing them away. I totally understood. I suggested that she say a prayer for the children before she discarded them, but the experience has made me wonder how I could be more proactive in helping others to eliminate what I give them.
I have spoken with hundreds of people who are concerned about what their children are going to do with the things they are leaving behind for their children to deal with because they were unable to do so themselves. I have also worked with dozens of clients who were simultaneously grieving over the loss of a loved one, and agonizing over what to do with everything they left behind.
Based on my experience in over three decades, one of the most wonderful gifts you can leave your children is the message that whatever they do with your belongings is fine. After all, as the Good Book says, “This world is not my home.” Everything I have has been loaned to me by my Creator, and I’m off to an even more amazing place where I can truly accomplish my work and enjoy my life.