The 7 Information Management Questions
Your ability to accomplish any task or goal is directly related to your ability to find what you need when you need it. The next time you experience poor customer service, ask yourself “What information was needed that the customer service provider didn’t have?” This article outlines The 7 Information Management Questions EVERY business needs to answer to provide great customer service. http://www.articleweekly.com/barbara-hemphill/how-companies-thrive-in-the-digital-age/